Holiday Inn Express - Richmond Downtown, an IHG Hotel

The bed was lovely and comfy, tv good and the staff members were so helpful and accommodating especially John.

The staff was very accommodating, really friendly, helpful, professional and kind. I love the women at the front desk. We got a free upgrade on the room. The room was huge, clean, comfortable and air conditioning worked well. The downtown location was great, about 20 minutes to the Capitol building. There are a few bars and restaurants nearby too. This hotel offers a hot breakfast (omelet, sausage etc.). Other options are also available (fruits, juice, cereals, yogurt, cream cheese, jam, toast, bagels, muffins, etc.). The cinnamon rolls are delicious!

Very clean, most of the staff was really kind. The rooms had everything that we needed it. The best part was the breakfast in the mornings. Really good.

Housekeeping was exceptional. Ever since Covid, the hotels I've stayed at, I've barely received service. This was not the case here. The hotel was very clean. The front desk person was friendly and efficient. A microwave, fridge, and safe were provided. Hot breakfast (eggs, sausage...) were available.

The staff, Jon & Donte, were amazing! Both went above and beyond to make our stay great. There was a small hiccup but they fixed it very quickly and were more than accommodating. The location to the convention center was great. I loved that we were able to leave our car and walk to the convention center. We will definitely be back again!