All the staff was friendly, professional and helpful. The whole place was clean and inviting. The breakfast had many hot and cold choices and was always clean and inviting. Our room, which was a suite was very spacious. The 2 beds had very nice linens and plenty of pillows. It included 2 screens: Living area and bedroom. Plenty of storage options, including an easy to use safe. The bathroom was very nicely set up. Great central location, walkable to many downtown sights, especially the canal walk, historic Richmond and restaurants.
Margaret
2025년 4월
This hotel was a great experience! I wanted to take the bed home with me.. or just never leave LOL the staff are all super sweet, the room was clean the bathroom looks like it had been recently upgraded; very nice. Oh yeah and the breakfast was amazing such a variety of things to eat:-)
Vici
2025년 4월
Located in Downtown Richmond, the Holiday Inn Express provided a place during a conference I attended. I could drive and park on the street for free, saving me from paying for parking. The room was spacious and comfortable. It was only a few min drive to the hosting hotel for the conference. Due to cost, I stayed at the HIE, which was a good choice.
Eric
2025년 1월
The bed was lovely and comfy, tv good and the staff members were so helpful and accommodating especially John.
Taymar
2024년 11월
I liked how the staff, specifically John, was so patient and friendly with guests. It was an especially busy weekend but every time I saw him he was providing excellent customer service!
Tiffany
2025년 3월
Friendly staff, parking on-site, close to nice downtown, fully key carded hotel, nice large room with extra space, nice , new fixtures, very meticously cleaned including a very nice employee tidying up the garage, garage security cameras, breakfast. Thank you for your professionalism!
Steve
2024년 12월
The hotel is always nice we stay here for cheer competitions every year. The staff is always friendly.
Heather
2025년 2월
The staff was very accommodating, really friendly, helpful, professional and kind. I love the women at the front desk. We got a free upgrade on the room. The room was huge, clean, comfortable and air conditioning worked well. The downtown location was great, about 20 minutes to the Capitol building. There are a few bars and restaurants nearby too. This hotel offers a hot breakfast (omelet, sausage etc.). Other options are also available (fruits, juice, cereals, yogurt, cream cheese, jam, toast, bagels, muffins, etc.). The cinnamon rolls are delicious!
Maria
2023년 6월
We were pleasantly surprised with the entire experience. The two gentleman that checked us in/out were so pleasant and inviting, the room was incredibly spacious, and the location was perfect.
Joy
2023년 12월
Very clean, most of the staff was really kind. The rooms had everything that we needed it. The best part was the breakfast in the mornings. Really good.
Cristina
2024년 8월